I just wanted to let you know that Jack did a GREAT job on the installations! Kristen is enjoying her new found independence… she loves being able to get up and downstairs on her own. What a difference these have made for her… she is now spending a lot more time downstairs with our family. Before it was just too difficult for her to go upstairs and come back down—so she would spend much of her time up in her room. Thank you so much!
June 24, 2018
Reached out to Christine Rabidou for information about Harmar Stair Lift. It happened that she was only a few miles away when I called. Was at our home fifteen minutes later, showed us the brochure, measured everything out and two days later, John installed the lift. My concern was the steps were tiled and feared cracking issues. He did a GREAT job and a couple of hours later it was done, In a few hours it was all done and ready to go. Christine even took the time to back a strawberry rhubarb pie for us. Talk about customer service. It was one of the best phone call I ever made.
Everyone on the phone that I spoke to was very pleasant; Christine, who did our free consultation, was great, knowledgeable & very easy to work with; installation was a breeze; my new ramp looks very attractive, & allows me to be able to get out of the house easily, without the pain & danger of walking down stairs. I'm no longer a prisoner in my own home, thanks to 101 Mobility! I've seen in their emails that they do much more than ramps: bathrooms, garden access, etc. If you have a mobility problem, I urge you to call 101 Mobility- you won't regret it!
As the product itself goes, we have as yet limited experience with it, as we have only tried it out so far, while we are still able to walk up the stairs.
Christine Rabidou, the sales representative was exceedingly nice, and knowledgeable about the lift, its requirements and installation. The installation itself was fast and neatly done.
Great company with very helpful service men who Pago fly teach you how to use the product without rushing you. Pricing was very good and the most competitive. 101 gets a five star rating from me!
[FIRST NAME REMOVED]
I found that having a live person answering your phone is a feature missing in too many companies. Further was the pleasant, warm greeting of Sue (I think is her name) who answered the phone.
The delivery of the equipment and their explanation of “how to” was terrific. Thus far I have given your contact information to 2 PTs at NewBridge, the VNA persons and 2 home care providers. As a person, who was in business for many years, I have always believed that the best way to grow a business is through word of mouth.
[FIRST NAME REMOVED] [LAST NAME REMOVED]
Very pleased with service, chair lift and price. We received some excessive bids and 101 Mobility was very fair with their pricing. They came when they said the would and were very accommodating. They showed my mother in law how to use stair lift and made her feel comfortable. Excellent job and thank you!
Jos at 101 has worked with us ,and always listened to our needs, to come up with lifting solutions at Marshfield High School and at our home in Marshfield Mass.He did not try to sell me anything and if he did I would of went elsewhere.What he did do is provide a solution to a life changing problem that we had, providing a superior product to solve that problem and was patient while we made up our mind.All in all a great experience, when we needed it most.I highly recommend and already have referred friends to 101 Mobility.....
Wo love everything about 101 Mobility. Mary Lynn Miller did a great job with my mother showing her all that 101 Mobility had to offer. They installed the units in a couple of hours and left no mess for us to clean up. The installer was great and helpful with my mother, showing her how the units worked. The best part of it all, is that their prices were almost half of what Stannah and Acorn's were. I would definitely recommend 101 Mobility to anyone looking for help with mobility needs. Great job! Thanks for all you do!
We love everything!! Your products are great, but most of all the service that we have received from Jos Kersten has been outstanding. His knowledge, kindness and support is above and beyond anyone we have ever worked with in this field. We continue to recommend your company and Jos’s services to all.
You can use my comment and first name publicly to promote 101 mobility
Quick evaluation of site where wheelchair ramp was needed and installation was perfect!
It was exactly what we needed for a short-term rental while my Mother visited our home!
Sales and service staff were exceptional.
Will absolutely recommend 101 Mobility!
From the first conversation with their sales representative to the installation it was a great experience, even though I was still hospitalized. When a safety concern arose and a design change was required a panel was deleted and some installation time saved. They credited my account after we had already agreed upon a price. It's so nice to see that there still honest professionals out there that we can trust with our access as well as our love ones.
Christine was fantastic -- set up an appointment to meet with us on short notice, was very kind and courteous in helping us sort through the options, and then quickly set up an installation appointment for us. I wasn't present for the installation but heard it went smoothly. My husband is still hospitalized and hasn't used the chair yet, but our trial runs of it suggest that it will fit his needs. Thank you!
Installer was professional and made sure that I was comfortable using the stair lift.
I would recommend Christine Robideau highly. She explained everything in laymen terms. Made my decision to purchase easy.
Also love the buy back option.
I want to let Josh know the two young men who delivered the lift chair were the best ever. They are a tribute to your company. The person I spoke to on the phone to arrange for the chair couldn't have been nicer or more helpful.
I had a ramp installed for my 6 year old son . Christine rabidou was prompt and professional the whole process. Very easy to work with . And John did a great job installing the ramp at our challenging location.
Wonderful service! From the first phone call to the installation, this was a great experience. Christine was incredibly knowledgeable and so helpful in recommending how to make this work in my parents' home. She provided a referral to an excellent contractor to help make the adaptations necessary for the installation, and followed up every step of the way. The installation went smoothly and professionally. The site was left spotless. We can highly recommend working with 101 Mobility.
Excellent product and workmanship,and services are professional ,want to Thank Ben for his service you could call him at nights weekends if there's a problem he answers and trouble shoots the problem over the phone to get things running . And want to thank Mary Lynn for all her help . Thank you Michael Gemma and Aurora Civic Association
Thank you Christine and John!!
I did extensive research and interviewed four companies before choosing 1800Mobility.
Christine came to the house and gave us a more pressure estimate. She has a laid back, fun personality which made it all the better! My mother's (Molly) house is old and other companies had said that the stair lift could not be installed due to the tight space between the bottom stair and the hall radiator. Christine contacted the go to engineer who assured her/us that it would fit. If not, no problem and no cost. Their buy back program is excellent too. Christine was always quick to respond to any questions that I had after her visit. The installer, John, was great. Not only did he install the stair lift with ease (in spite of the tight fit) but he was incredibly personable and especially patient with my mother. She is not overly excited about this addition to her life, although she is resigned to it. John showed her how everything works and she took a test drive! Best of all, in my mother's view, he didn't have to remove the railing!
Last but certainly not least, the price was excellent and I have no doubt that if my mother is in need of service, 1800Mobility will provide prompt, professional and friendly help.
I would highly recommend 1800Mobility!!
Janet and Molly
Your service representative, Christine Rabidou, is outstanding, She explained every detail of the process and the product so that there was no question left to be answered when you finished. This was an unexpected order, and Christine couldn't have been nicer, or more efficient about getting the ramp installed. She walked me through what needed to be done and how best to accomplish what needed to be done.
The staff at 101 mobility were fast, accurate, knowledgeable and flexible, and showed great concern for the person (and family) that needed the ramp. Great job! We will do this again soon for another mobility challenged person in need. Thanks!
-- Salem NH Knights of Columbus Council 4442
Christine was very responsive and informative about modular ramps. She came to the home twice to do assessments and worked professionally with the home owner to meet the needs of the individual. I am very grateful for her commitment.
I was very impressed with the 101 Mobility's service. My parent's old stair lift has broken and I needed to get a new one as soon as possible. I called 101 Mobility and they were able to provide and install a new one the same day when I called! They also removed the old one. Very pleased with such q quick turnaround.
I would highly recommend 101 Mobility. Mary Lynn, Sue and the entire staff were extremely helpful and always made themselves available whenever we had questions or needed help. They had just the right system for what we needed and worked with us on all the details of framing and setup. An overall great experience! - [FIRST NAME REMOVED]
101 Mobility really shows how much they care about their customers...which goes way beyond the call of duty!
I have tried repeatedly to have someone service our stairlift and usually never even got a response to my calls and emails.
101 not only called but recognized the urgency of our situation and came out the SAME DAY!
I am now a customer for life and You should be one too!
They are THE BEST!
The service is great. No question goes unanswered. Office people outstanding. Product great--handicapped ramp and life line. Have referred you to others. You have helped my brother and have given me peace of mind.
Several choices were presented and help in making a decision was readily available. Christine came up with several ideas that we had not considered. Instillation was done the next day and John fully explained operation. The stair lift is working beautifully and my husband has been able to get to his work room again.
I was in immediate need of a ramp due to injuries from an accident. Without the ramp I was house-bound and could not seek medical treatment for even diagnostic purposes (a per-requisite to receiving any insurance coverage).
Even though it was after regular business hours, Christine, a manager at 101 Mobility, went out of her way to contact me to address my dilemma. She then personally provided that very evening, both an immediate, as well as long term solution, to my serious house-bound situation. Her assistance was rendered with good cheer, thoroughness, and extreme professionalism. The level of service I received was truly remarkable, and a lifesaver, so that I could begin to get the medical service needed.
I cannot praise 101 Mobility, and specifically Christine, enough for their remarkable level of compassion, service, and comprehensive follow-up in every interaction throughout the rental period
Regards, R. [LAST NAME REMOVED].
I was given a very short time frame to have a ramp installed into our home in order for my wife to be released from a rehab facility. The response of 101 Mobility was incredible given the restrictive time frame and rainy weather. I, and my wife, are more than pleased and appreciative.
I can’t thank you and the team you sent out today enough. The guys did an excellent job, wow! I’m very impressed and deeply appreciative for your company’s help with this project.
Mat, the combination of the vehicle and the lift has been a godsend. Laurie had to be taken to the hospital the day after the lift was installed. With the availability of the lift I was able to get back and forth to the hospital as well as get around inside. The lift paid for itself during those few days. I even went to a supermarket by myself for the first time in over five years. If the lift and the vehicle continue to perform as they have as of late my life will have dramatically changed for the better. Thanks!
Dr. AnDreya, Boston, MA
Dear Christine – I just want to thank you so much for your very professional and exceedingly attentive focus on helping me find repair on my outdoor lift chair! I am virtually held prisoner in my home without a working lift chair as there is a full set of stairs; and I am not ambulatory. It was such a comfort to speak with you from the moment I got you on the phone to our last conversation where you gave me your most excellent referral. I made so many calls, and you were the only person who really cared about helping me! People don’t realize how upsetting (much less dangerous) it is to be trapped in one’s home. Your wholehearted interest, combined with your professionalism and kindness; your willingness to do research to find a remedial solution to my unusual dilemma of hardly having necessary information due to my stuck lift chair cover was truly exemplary. You are indeed an asset to your company! I hope your supervisors are aware of what a stellar employee they have in their midst, and deserve commendation for hiring you as well. Thank you from the bottom of my heart for taking your time and energy; particularly upon discovering that your company does not service my model chair….in referring me to Mr. Barr who is here as I write this. The expediency with which you set this all up for me is quite remarkable! I will be sure to remember you and to refer colleagues, clients and friends to 101 Mobility for purchase of lift chairs. As a Doctor in this geographical location, I am only too pleased to find a company that cares enough to hire such a caring, knowledgeable, and effective representative such as yourself! Please pass this email on to your supervisor, if you would…..I very much want you to get the recognition you so deserve. Again, my heartfelt thanks.
D. Johnson & J. Belarosa
Dear Christine & Mary Lynn – Thank you very much for everything. We are very grateful for your guys and yourselves. The look on my cousin’s face when she saw the lift was done will last me a lifetime of joy. So thank you from the bottom of our hearts for you and 101 Mobility.
Joe & Rose, Lexington, KY
To 101 Mobility – Thank you for being there when we needed you! Until we found your ad online, I was essentially a prisoner in my own home. A serious accident made me non-weight bearing and there seemed to be few options to getting where I needed to go (like doctor’s appointments). I called, you came quickly, assessed our needs, installed the necessary ramps and got me out! I have already recommended you to others and will continue to do so! Again, thank you.
Dunham Family, Boston, MA
On 10-18-2013 you installed a ramp system at the home of my son, who was afflicted with pancreatic cancer and died 12-14-2013. Your people who installed the ramp were very pleasant, competent and helpful. The ramp was in place for more than a month’s time and we were anticipating an additional charge for that time. Today, my son Allen received a call from you stating that the ramp upon return was in very good condition and due to the suddenness of David’s death, there would be no additional charge. The purpose of this letter is to express to you our great fulness as a family for your kindness and you can be sure that we have and would recommend 101 mobility to anyone with such need.