I just wanted to let you know that Jack did a GREAT job on the installations! Kristen is enjoying her new found independence… she loves being able to get up and downstairs on her own. What a difference these have made for her… she is now spending a lot more time downstairs with our family. Before it was just too difficult for her to go upstairs and come back down—so she would spend much of her time up in her room. Thank you so much!
September 2, 2019
I would like to say that the service along with the compassion I received from your sales person Christine Rabidou was beyond words. Christine listened to me as I was telling her about my husband illness and the reason for the stair lift. No question was too small for her to answer. She told me that she is available anytime for any question. Also, I would like to thank Felix our installer, quick, neat & clean. I would truly recommend 101 Mobility to anyone who asks.
I found you sales person to be extremely knowledgeable very considerate of our need also your installer was friendly and ready to answer all questions I had interested in my pinion of your ramp system he made the installation informative for me. Based on their professionalism I would highly recommend 101 for ramp needs
So thankful for your company but more for your amazing employee Christine Rabidou. She was so nice to come to our home to view our staircase situation not once but twice. Sadly our stairs are not appropriate for a stairlift and need to be rebuilt. She was incredibly helpful and kind.
We are currently renting a chair which is serving its purpose and helpful for my mother.
I highly recommend 101 Mobility!
Christine and Ken were both wonderful!!! We were in need of the something soon and they were very fast in getting back to us, coming out and helping recommend what we needed and quick on the install!! Very positive experience!!
Sue and Sandy in customer service are stellar! I had some issues with the chair and after a number of visits, the occurances remained. Jack (senior department head) came down and within 5 minutes, he was able to identify the issue plus he evaluated my positioning on the chair which he also fixed. This is the first time in a year that I am so happy with how it is working out for me. I feel safe and the chair has never worked better. He not only fixed the issues with the chair by ordering the correct parts vs trail and error of changing out parts, but also repositioned how the chair was situated on the rail. He took his time and did not leave until everything was working at 100%.
Everyone you deal with at 101 is very personable and customer service oriented.
Thank you all again!!
The quality of the people exceed even the exceptional quality of the equipment! My family has used Mobility 101 for both an "assist" recliner (for my uncle) and a stair-chair for my Mother.
Christine Rabidou (and her son who did an outstanding job installing the stair-chair professionally and in record time) is a spectacular representative for Mobility 101. Understanding, compassionate, professional and personable...she meets clients' needs, follows up regularly and is always there if there are any issues or challenges.
Blessed to had found such a wonderful team enabling the older members of my family to comfortably and safely enjoy their later years.
THANK YOU to ALL.
I appreciate the quick service you have provided me , fixixing my problems, I have a problem with paying $325 for batteries 2 years in a row to fix my problem ... why ? Don’t I have a warranty on these batteries ????they should last longer than a year ?????
Hi to all,
I will recommend 101 mobility to anybody that needs they service 115%.
And I wanted to thanks the people from the office they were always on point, but the people that works in the fields they are absolutely amazing. Thank you again.
From the Pichardo-Vargas family
Christine was quick to respond to our inquiry and answered all of our questions. Ken did a great job with installation. Our stair lift was installed before the deadline that we needed it and it works great. Thanks!
1) Your customer service and reliability were excellent! The representative Brenda Siegel whom I dealt with was kind, courteous, informative & helpful. When I called your office and spoke to other staff, in particular Sandy, they were also very courteous and helpful.
2) The delivery man called me the day of delivery when he arrived at my hotel where the rental scooter was to be delivered, and asked me to come down to the lobby and meet him. When I explained that I had not yet arrived at the hotel, and he was to leave the scooter at the hotel's front desk, I was impressed that he stayed on the phone with me while he spoke to the hotel staff as they located my reservation. He was then able to confirm to me that the scooter would be held securely at the front desk for me until I arrived. I had no cause to worry that I wouldn't receive the item I had rented.
3) The 3-wheel scooter I received was in excellent condition. It worked like a dream, and I had no problems or issues with it.
Thank you for a quality product, and for your reliable, knowledgeable and helpful service. I would definitely recommend your products & services!
That you extend yourselves beyond the "call of duty" to assist your client.
That there is always a human "listening ear" whenever I have called the office.
That your "home service" team are very friendly, efficient and reliable.
Christine was great- knowledgeable, helpful, quick to respond or answer questions, just great. The stair chair seems like a well made sturdy product. The installation was quick and easy. A pleasure to deal with this company!
I highly recommend Jos Kerstens and Mobility 101. Jos came personally for a home evaluation, 1 1/2 hours away, to make sure exactly what products we needed. His recommendations were perfect and we are 100% satisfied with the patient lift and the hospital home bed & special mattress we purchased. Very knowledgeable and professional.
Once we decided on a scooter lift the process was quick and easy. The installer was farther away than we would have liked but he did an excellent job. I am wondering why we were charged $125 per hour for installation when the installer said he charges $ 89 per hour. We are able to lift the whole scooter into the car without taking off the seat or spending another $350 for another part.
We have a 2019 Subaru Forester and were able to use the exterior Space Saver lift.I do think when a price is quoted that the part that goes on the hitch outside the car should be included in the total for the lift and not added after the quote is given as a part that is needed in order to make this lift work. That adds an additional $400+ to the price of the lift.
My husband and I are happy with the Bruno product and believe it is a quality product. However if it weren't for a $1000 rebate from Subaru we wouldn't have been able to afford it.
101 worked with us to find the best setup to handle our unique situation . No bend of the knee was possible which required numerous adjustments to have the lift work for us.
Being able to use the upstairs of the house is great.
You're Quick to respond and really know what you are doing. Also no badgering after contacting you. I will never deal with Acorn stair lifts again. They would not leave me alone after I made one call to them.
Very impressive!! Everything was explained to me: What my options were explained clearly how it would impact the price? What the height of the ramp would look like utilizing tape measure (fearing it would be too high)? Sat down with me showing me the different picture layout & it's cost & buy back option, so I can make a proper decision at a very difficult time. Installed ramp on time & quickly before the snow storm with all that ice. It passed the test. Used the proper melting material,magnesium chloride,! Worked wonderfully! Walked on it & didn't slip. I used the ramp versus my stairs to get in house during that storm. Amazing & very pleased!
I want to thank you so much for all your support. 101 Mobility was the lowest estimate but in all aspects both product and services was the very best choice. Your response was outstanding. Christine matched our needs with the correct program. As my son-in law was scheduled home in two days, your installation was immediate.
Sadly he passed away in only two weeks.We had hoped for more time. I asked if you could remove the chair quickly to allow the hallway to be cleared. 101Mobility was there that day.
All the people I met; the office staff, installation and sales presonnel were wonderful.
People listen to your concerns. They try and problem solve. Service repairs like on ramp within 48 hours. Product extremely good. Worked with them now for three years and planning a good working relationship in the years to come.
The temporary rental ramp that was installed was perfect and very safe for our sons needs. The team assisting us was very professional and helpful in getting this accomplished in a short time frame. We will definitely be using them again in our future visits to Boston. Thank you!
You have an outstanding company with excellent customer relations.
My new stair lift is user-friendly and has been working great without any issues.
It has been a pleasure talking and emailing with your representatives by the names of Brenda Siegel and Sue Falamino. I really appreciated their patience and kindness throughout this process.Your installation tech was very friendly and professional also answering any questions I had. I appreciate the fact this stair lift has given me more independence. So very important to those of us who need mobility in our homes.
Allow me to say...Keep up the good work!
Christine Rabioux was extremely helpful and patient was our concerns and questions.
My mother seems quite happy with the lift. We, my siblings and I, now feel mom can safely get up and down the stairs to her house. Thanks
Stairlift works well, needed service to adjust the whole rail position to raise the uncomfortably low top of stairway seat to floor height which also raised the bottom seat to floor height. Very important to make sure the users are able to work the top seat rotation, which will be a problem for persons with memory impairment who will always need assistance and who will continue to walk downstairs at the risk of falling downstairs which is what the stairlift is supposed to eliminate. The sales persons need to be able to show more exactly where the top and bottom chair positions will be to make sure the customer will not be dissapointed in the final result .
I can’t thank you and the team you sent out today enough. The guys did an excellent job, wow! I’m very impressed and deeply appreciative for your company’s help with this project.
Mat, the combination of the vehicle and the lift has been a godsend. Laurie had to be taken to the hospital the day after the lift was installed. With the availability of the lift I was able to get back and forth to the hospital as well as get around inside. The lift paid for itself during those few days. I even went to a supermarket by myself for the first time in over five years. If the lift and the vehicle continue to perform as they have as of late my life will have dramatically changed for the better. Thanks!
Dr. AnDreya, Boston, MA
Dear Christine – I just want to thank you so much for your very professional and exceedingly attentive focus on helping me find repair on my outdoor lift chair! I am virtually held prisoner in my home without a working lift chair as there is a full set of stairs; and I am not ambulatory. It was such a comfort to speak with you from the moment I got you on the phone to our last conversation where you gave me your most excellent referral. I made so many calls, and you were the only person who really cared about helping me! People don’t realize how upsetting (much less dangerous) it is to be trapped in one’s home. Your wholehearted interest, combined with your professionalism and kindness; your willingness to do research to find a remedial solution to my unusual dilemma of hardly having necessary information due to my stuck lift chair cover was truly exemplary. You are indeed an asset to your company! I hope your supervisors are aware of what a stellar employee they have in their midst, and deserve commendation for hiring you as well. Thank you from the bottom of my heart for taking your time and energy; particularly upon discovering that your company does not service my model chair….in referring me to Mr. Barr who is here as I write this. The expediency with which you set this all up for me is quite remarkable! I will be sure to remember you and to refer colleagues, clients and friends to 101 Mobility for purchase of lift chairs. As a Doctor in this geographical location, I am only too pleased to find a company that cares enough to hire such a caring, knowledgeable, and effective representative such as yourself! Please pass this email on to your supervisor, if you would…..I very much want you to get the recognition you so deserve. Again, my heartfelt thanks.
D. Johnson & J. Belarosa
Dear Christine & Mary Lynn – Thank you very much for everything. We are very grateful for your guys and yourselves. The look on my cousin’s face when she saw the lift was done will last me a lifetime of joy. So thank you from the bottom of our hearts for you and 101 Mobility.
Joe & Rose, Lexington, KY
To 101 Mobility – Thank you for being there when we needed you! Until we found your ad online, I was essentially a prisoner in my own home. A serious accident made me non-weight bearing and there seemed to be few options to getting where I needed to go (like doctor’s appointments). I called, you came quickly, assessed our needs, installed the necessary ramps and got me out! I have already recommended you to others and will continue to do so! Again, thank you.
Dunham Family, Boston, MA
On 10-18-2013 you installed a ramp system at the home of my son, who was afflicted with pancreatic cancer and died 12-14-2013. Your people who installed the ramp were very pleasant, competent and helpful. The ramp was in place for more than a month’s time and we were anticipating an additional charge for that time. Today, my son Allen received a call from you stating that the ramp upon return was in very good condition and due to the suddenness of David’s death, there would be no additional charge. The purpose of this letter is to express to you our great fulness as a family for your kindness and you can be sure that we have and would recommend 101 mobility to anyone with such need.